The Shattered Eye — Help

Something wrong, or a question? Write to [email protected]. Tell us your name in the game and what happened; a screenshot helps. We answer within two working days.

Your account

• Playing on a new phone or tablet: sign in with the same email and password, or with the same Apple or Google account. Your campaign and Crystals come with you.
• Forgot your password? Write to us from your account's email and we will help you back in.
• A new name: Settings → Account → Rename.
• Deleting your account: Settings → Account → Delete account (tap twice). Your account, your progress and your name on the boards are deleted at once. This cannot be undone.

Purchases

• Something you bought is missing: Settings → Restore purchases. If it is still missing, write to us with the date of the purchase.
• Refunds are handled by Apple (https://reportaproblem.apple.com) or Google Play.

Playing together

• Quick play puts you in a public battle with a free seat, or starts a new one.
• New room makes a private room: send its six-letter code to your friends, and they enter it under Join.
• Friends: add players by their name; when they accept, you see when they are in a battle and can join them.
• A rude name, a cheat or bad behaviour? Tap Report by the player's name: in a battle together (the table on the left), in your friends list or on the month's boards. You can also Block a player: they cannot ask you to be friends, and Quick play keeps you apart (Unblock in your friends list). Or write to us with the player's name and the time. We act on every report.

Your data

See our privacy policy.